Get your home’s Wi-Fi network password ready since you’ll need to enter it during set up. If you have an ethernet cable plugged into your computer, unplug it.
For other models not currently supported by Fitbit, search Google for your model and "restart. Set your scale on a hard floor (not carpet) near your internet router to ensure it can detect your Wi-Fi network. Wait 10 seconds after the device turns off, then press the Home button to turn it back on. The Fitbit software must be installed and base station plugged into your computer for your tracker to sync to. Fitbit Surge: Press and hold the Home and Select buttons for 10-15 seconds until the screen flashes or the light starts to dim. Ionic, Sense, and Versa: Press and hold the button for 10 seconds. Charge 5 and Fitbit Luxe: Swipe down on the clock face, tap Settings, choose Restart Device, then tap Restart. Charge 3 and Charge 4: Open the Settings app and select About > Reboot Device. Ace 2, Ace 3, and Inspire Series: Connect the tracker to a charger, press and hold the button or buttons on the tracker for 5 seconds, and then release. Ace and Alta series: Connect the tracker to a charger, press the button on the charging cable 3 times (with a few seconds between each press), and then disconnect the tracker once you see the Fitbit logo. Resetting the tracker can help fix this, but the steps to reset each model are different for every device. Occasionally, a problem with the tracker may be causing issues with the charging process.
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